The rapid pace at which Gem PR & Media is growing is down to one thing: contacts.

We work hard to build a strong network of contacts around the globe. It’s not a coincidence that we’ve lived in three continents in 10 years. Training and working as a journalist in Guernsey, the UK, and Australia and now also living in and writing for publications in the US, it’s hard not to build relationships and connections with the public and media.

Gem PR & Media is, and those that represent our company are, a member of several organizations, which allow us to connect with individuals from all walks of life. I am a member of, and have been for years, the Chartered Institute of Public Relations, I’m also a Rotarian, a Jaycee, attend weekly BNI meetings and I’m involved in a number of other charitable organizations. Chris and I often volunteer at charity fundraisers in order to give back to the communities in which we operate and strengthen our existing connections.

The other important thing to remember is, once you’ve made a connection, to remain connected. Friends, family and colleagues will tell you that I make a real effort to keep in touch either through letters and cards, emails and texts, Facebook and Twitter or Skype and calls. I work in the media and communications industry so it comes natural to me that I want to be in constant communication with my personal and professional network. What’s also important is that, with having a business spread across two continents, I remain in front of people. I do this through the media: writing articles about the PR and media industry – and Gem PR & Media of course. I’m also active on LinkedIn, Twitter and Facebook.

Once you build a strong network around you, it’ll only have room to grow. Organic growth is key. Warren Buffet said: ‘It takes 20 years to build a reputation and five minutes to ruin it.’ Isn’t building a network about building a reputation? If you think about it that way you’ll really start to value the network around you and continue to grow it. 

Social it out

Last week I taught a social media class at Lincoln Land Community College in Springfield, IL, USA. The group represented a range of not-for-profits in the area; from organizations that support young children and families in the community to private clubs and retirement homes. 

Having prepared a presentation, which included the basics when it comes to Facebook, Linkedin and Twitter, as well as Pinterest, Instagram and Snapchat we had an open discussion about the importance of social media when communicating with an audience. We also addressed the need to set objectives in order to measure the success of campaigns and we talked about quality over quantity when it comes to content. 

What I discovered, is that for many working in the non-profit sector, those responsible for social media are also taking care of fundraising, admin and human resources activity too. What this means is, as with many of us who lead hectic lives, time is precious. So, we also talked about curating content and maximizing its potential. 

News sources, local, national and international, are a great way to find content. You can even access feeds that filter topics relevant to your audience. This cuts down on your search time. Perhaps one of the most important things to remember, when curating content is to tell a story through words, pictures and even videos. Don’t be afraid to take your audience behind the scenes of the organization, to meet the people in it and the projects and activities for which they are responsible. Like I said in my presentation, it’s our nature to be nosey, so use this to your advantage.

Investing time and effort in social media can pay off.

What also came out in our discussions is proving return on investment. Address ROI through the use of analytics tools available to you on the platforms themselves or through social media management tools, such as Sprout Social, Hootsuite and Buffer. Like any marketing or public relations campaign it’s important that you gain feedback -  whether you do this face-to-face, through correspondence or on your website - find out how your audience is reaching you. Figure out what works best for your organization, and its audience, and use it to inform your social media campaign. 

Select a cause that resonates with the people in your organization

I've often told clients that corporate social responsibility (CSR) should be an important part in their public relations strategy. Giving back to the communities in which they operate portrays a sense of belonging, understanding of the needs of their employees and a willingness to provide support through funding or volunteering. What's important is that your CSR activity, is not only part of your PR strategy, but also aligns with your business objectives. What I mean by that is to choose a charity, organization, school or non-profit that can successfully utilize the skills and expertise of you and your employees. 

These days writing a check simply isn't enough. You need to select a cause that resonates with the people in your organization and one that fits the ethos of your business. We have supported Young People Guernsey and the Youth Commission in their public and media relations in Guernsey by gaining YPG exposure in The Guernsey Press and by providing PR strategy advice to the YC. More recently we’ve joined the Junior Chamber of Commerce, Jaycees, in Springfield, IL, USA. This is an international organization, with community links around the world. The Jaycees also provides the US-based directors of Gem PR & Media the opportunity to network with like-minded professionals in the city. We have volunteered at events in Springfield and Peoria. We also manage the Springfield Jaycees social media accounts; a true specialism of our business with a growing number of clients in the US, UK, Guernsey and Jersey. 

We also  support a number of charities through our international press service. We often approach publications with story ideas, which are focussed on organizations that we feel passionate about. Since launching the consultancy, almost two years ago we have negotiated coverage and written articles for The Priaulx Premature Baby Foundation, The Saumarez Park Playground Appeal and the Cochlear Implant Awareness Foundation to name a few. 

When Gemma met David

I’ll never forget the day Barack Obama was elected president of the United States of America. My husband and business partner Chris, an american living in Guernsey, booked the next day off work and promised to wake me up in the early hours once the result was in. I watched with him Obama’s acceptance speech, a speech I remember parts of till this day, and that morning I sat at my desk as the news editor of The Guernsey Press in love with politics as much as I’d ever been. When I left the paper to move into PR I told the MD I was taking the leap because I wanted to one day run political campaigns.

This week I met a hero, David Axelrod, one of the brains behind Obama’s 2008 campaign. He was in Springfield, IL for a book signing of Believer: My forty years in politics. We talked about the Illinois 18th Congressional race for which Gem PR & Media is managing the PR for democratic candidate Adam Lopez, about his visit to the capitol city and about Guernsey. On walking away he shouted: ‘don’t ever lose your accent.’ I said: ‘I promise I won’t.’ So in a matter of weeks I’ve met a man I admire as one of the greatest political minds of our time and have joined the campaign to get a democrat elected to a seat in The House of Representatives, which has belonged to the republicans since 1939 - an area which Abraham Lincoln himself served (although he represented the 7th district). What a fantastic start to a our first summer in the USA and the penultimate months in the second year of Gem PR & Media.